Service Policy

At Stour Windows, we are dedicated to providing exceptional service in the supply, installation, and repair of energy-efficient double glazing products. Our commitment is rooted in transparency, reliability, and customer satisfaction. This service policy outlines our standards and procedures to ensure a positive experience for every customer.


1. Product Installation

We take pride in the professional installation of our products. Our FENSA-approved installation team will work diligently to ensure that your chosen product is fitted promptly and to the highest standards. We aim to minimise disruption to your daily life and leave your property in impeccable condition.


2. Product Range

Our product range includes a variety of P.V.C.U. windows and doors, composite entrance doors, French doors, sliding patio doors, aluminum windows and doors, bi-folding doors, and conservatories. We offer these products in standard white and a range of colors to suit your preferences.


3. Repair Services

In addition to installations, Stour Windows provides comprehensive repair services. Our skilled technicians are equipped to address issues such as misted up glass sealed units, broken hinges, handles, and door/window locks. We also offer door adjustments to ensure optimal functionality.


4. Customer Satisfaction:

Your satisfaction is our top priority. From the initial quoting process to the completion of installation or repair, we strive to exceed your expectations. If you encounter any concerns or have additional requests, our customer service team is ready to assist.


5. Quality Assurance

Stour Windows is committed to delivering top-notch products and services. We use high-quality materials, adhere to industry standards, and continuously train our team to stay updated on the latest advancements in double glazing technology.


6. Communication

Open communication is key to a successful partnership. We will keep you informed at every stage of the process, from product selection to installation or repair. Feel free to reach out to us via call or email for any inquiries or updates.


7. Warranty

Our products come with a warranty to ensure your peace of mind. Details of the warranty coverage will be provided during the quoting process.


8. Contact Information

If you have any questions or concerns about this Service Policy, please contact us at [email protected].


At Stour Windows, we stand by our commitment to excellence. Thank you for choosing us as your partner in creating energy-efficient, elegant, and functional living spaces.


Last Updated: January 17, 2024